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How to use the Device Health Report

The Device Health Report displays the health status of all devices deployed to your Asset Fleet. This report enables you to identify possible device issues for investigation.

  • Click on Reports on the top menu
  • The Reports drop-down menu will appear
  • Select the Device Health Report from the list

  • The report will load a table listing all of your Assets and widgets containing the following information (see also FAQ on Device Health Definition):
    • Total Assets – Total Number of Assets under your Account or Group(s) depending on your user permissions
    • Online – Total Online Devices. Number of devices that have communicated at least once in the last 6hrs e.g Last Ping < 6hrs
    • Review – Devices that have not communicated at least once with the server in the last 6hrs e.g. Last Ping is >6hr but < 24hr ago
    • Investigate – Devices that have not communicated with the server in the last 24hrs e.g. Last ping is >24hr but <48hr
    • Offline – Devices that have not communicated at least once with the server in the last 48hrs e.g. Last Ping is >48hr ago
    • Not Monitored – Relates to Software Tracking mobile App trackers only
    • Not Deployed – Devices that have never communicated with the server

  • The Asset table displays data in the following columns:
    • Asset – Asset Label & Group
    • Rego – Asset Registration Number
    • Health – The health of the device and Internal Battery, GPS and GSM Signal strength indicators
    • Device Type – The type of device being monitored e.g. Plug-n-Play, Hardwired etc
    • Batt. (V) – Last reported voltage of device’s internal backup battery
    • Ext. (V) – Last reported voltage being received by the device from its power source e.g. vehicle battery
    • Last Ping – Date/time the device last connected to the platform
    • Last Event – Date/time we received a valid data point e.g. last valid position reported
    • Last Location – The last location the Asset was at when the associated device last connected to your application platform (Address or Fence)

  • To filter the report click on the filter option in the Search bar at the top of the page
  • You can then filter the report by an individual or a combination of the below options; 
    1. Groups
    2. Tags
    3. Device Health
    4. Device Models
  • You can also click on any of the widgets at the top of the report to filter the report to the devices that are currently in that state e.g. Online

  • If you would like to search for a specific Asset, type the Asset label in the search bar and click on the Go button OR hit your Enter key
  • If you would like to remove all search filters you have applied, click the Cross icon in the Search bar OR to remove specific filters open the Search menu and de-select the filter
  • Once you have filtered the Device Health Report to your required view, you can click on the download icon to;
    • Schedule the report
    • Export the report in CSV, Excel or PDF format