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Why the Installer Portal should be used

The Installer Portal is an essential tool that should be used for every device installation and uninstallation. The installation and uninstallation process managed via the Installer Portal, allows you to accurately maintain the status of both your devices and your assets in your Rand Platform account, which in turn will ensure an optimal user experience.

Why is this important?

  1. Activated Devices are billable. If you do not complete an uninstallation via Installer Portal, a Device will remain in an “activated” state and is therefore a billable subscription. *Refer to your contract for your specific subscription billing terms.

  2. The data for New Assets that you onboard to Rand Platform will not be accessible. Regardless of the Device being online and sending data to Rand Platform, if you have not completed the installation via the Installer Portal, there will be no Asset linked to the Device and therefore you will not be able to see the Asset on Fleetmap or access any of the data reported by the Device. (This also applies when installing a primary or secondary Device to an Existing Asset).

  3. Assets that no longer have a device installed in them, will still display on your Fleetmap as Offline. Completing a Device uninstallation via the Installer Portal will set the linked asset status to “Paused”. An Asset with a paused status will no longer display on the Fleetmap or display a health status. It will remain available in the Asset module and for historical reporting.

  4. Re-used Devices will remain linked to the previous Asset they were installed in. Completing a device uninstallation via the Installer Portal will delink the device from the linked Asset and set it back to a Not-Deployed status. The Device is then available to install and link with a new Asset. If an uninstallation action is not completed and you re-use the Device, the device data will be populated against your historical Asset (the Asset the device was previously installed in).

See our Useful Platform Definitions FAQ article if you are not familiar with some of the terms used in this article.